Effective 8 November 2026

Who we are.

RnRFlix is a media-player product operated from Ontario, Canada. For privacy questions or requests, contact privacy@rnrflix.com. This policy covers the RnRFlix website and applications. Connected media libraries, IPTV providers, app stores and device platforms also have their own policies.

Information used by the app.

  • Connections and authentication: server addresses, provider details, account identifiers, tokens or credentials you supply to connect a service.
  • Your media experience: library/profile selections, artwork and programme metadata, favourites, groups, app name, themes and playback preferences.
  • Playback: source format, selected tracks, playback position and technical events needed to play media or recover from errors.
  • Installation identity: an app-generated identifier used to identify the player to connected services.

These are used to connect, browse, personalize and play the sources you choose. RnRFlix does not operate a central account service or upload your library, provider passwords or viewing history to an RnRFlix cloud account.

Offline downloads store selected media on your device. Music queues, recent listening, favourite songs and cached metadata support playback and browsing. Playlists and supported ratings/favourites are saved to your connected media server; local favourites are used for adapters without server synchronization. Removing a local download does not remove its original server media.

Where information goes.

Your device communicates with the library service, media server, IPTV provider, tuner, guide service or artwork host needed for your selected source. Those services receive network information such as your IP address and the requests needed for authentication, catalogues, listings and playback. A library server may receive playback progress and selected-track information. A guide request may use tuner authorization to obtain programme data.

If your setup uses a local companion service for streaming, it processes the selected source and stream on your home network. We do not host that companion or receive its streams. Third-party services may process data outside your country under their own policies.

Storage and security.

Saved connections and preferences are stored on your device or in a local companion you configure. Android credentials use installation-specific Android Keystore encryption; Samsung credentials use Tizen KeyManager. Platform storage protections differ. Use a trusted network for sources that require unencrypted HTTP, and protect access to your devices and companion computer.

No transmission or storage system is completely secure. Do not share your provider passwords, account tokens or unredacted connection URLs in support messages.

Website, analytics and advertising.

Our website does not use advertising trackers, third-party analytics or tracking cookies. Fonts and product images are served by the site. Your browser, website hosting infrastructure and network must process ordinary request information, such as IP addresses, requested pages and browser information, to deliver and protect the website. We do not sell your personal information or use your viewing history for advertising.

Support and purchases.

If you email us, we receive your address, message and any files you choose to send. We use them to respond, troubleshoot and handle your request. Our email service provider processes that correspondence for us. Purchases are processed by the selling app store under its policy; we do not receive your full payment-card details.

Retention.

Saved app data remains until you remove the relevant connection, sign out, clear app storage or use available platform removal controls. Cached artwork, guide data and technical information may be refreshed or replaced as you use the app. Removing the app does not necessarily revoke an account authorization held by a third-party service.

Support correspondence is retained as needed to resolve requests, maintain security, meet legal requirements and handle disputes. You can ask us to delete correspondence that is no longer needed. We may retain information required by law or an active dispute and will explain an applicable restriction when responding.

Your choices and requests.

You can disconnect sources and manage local preferences in the app. Use your library/provider account to revoke an authorized device or delete information they hold. Email privacy@rnrflix.com to request access, correction or deletion of information held by RnRFlix, or to raise a privacy concern. We may ask for information reasonably needed to verify a request, but never your password. Requests are handled under applicable law. See Data choices & deletion for steps.

Children and family use.

RnRFlix is a general-purpose player, not a service directed at children. We do not knowingly collect children’s personal information through support or marketing. Parents and guardians are responsible for connected content, profiles and device controls. Contact us if you believe a child has supplied personal information to us.

Changes to this policy.

Updates are posted here with a revised effective date. Material changes requiring notice or consent will be handled as required by law.